Our Guarantee

At Rightex LLC, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer hassle-free returns and refunds within 7 days of receipt, subject to the following terms and conditions.

Return Eligibility

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, used, or not in their original packaging may not be eligible for return.

Initiating a Return

To initiate a return, please contact our customer support team within 7 days of receiving your order. Our team will provide you with instructions on how to return your item and issue you a return authorization number (RMA) if applicable.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange an exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so that we can assist you with a replacement or refund. We may require photo evidence of the damage or defect for our records.

Contact Us

If you have any questions or concerns regarding our refunds and returns policy, please don’t hesitate to contact our customer support team. We’re here to help!